We are XD Inc. A game company that endeavors to bring players of all ages a joyful and fun gaming experience that is worth sharing with friends and family.
Many XD employees are now parents. While, like all parents, we place a high value on children’s physical and emotional health, as well as their development. We believe that, when appropriately guided, games can function similarly to other family entertainment activities in terms of fostering family affection and connection.
Therefore, we emphasize the following criterions considering childrens’ online safety:
- Strictly obey and implement the laws and regulations related to the protection of children in each country/region.
- We DO NOT design gaming systems that will deliberately make gamers addicted and take advantage of human nature. We WILL NOT encourage players to top-up irrationally so that we could gain short-term corporate profits.
- To ensure that the game content provided by XD is safe for players of the corresponding age group, we rigorously adhere to the game age rating system of each country/region.
- Provide explicit customer service instructions to help young players and their guardians understand and take better control of in-game play and payment behavior.
Here are some common questions parents may encounter when learning about or managing their children’s gaming behavior. If you want to enquire tips of playing the games, we suggest searching the games on TapTap, browse the comment zone and post questions in the forum, where there will be many enthusiastic players to provide more detailed game tips.
I. AGE RATING AND PRIVACY
WHAT ARE THE AGE LIMITS FOR XD GAMES?
On Android systems, XD games are primarily distributed through TapTap and XD games follow the Game Rating Administration Council in Korea (GRAC).
Players may also download and install XD games on Google Play or App Store , and may verify the game rating policies of the two platforms.
NOTICE YOUR PRIVACY AND PERSONAL INFORMATION
It is recommended not to use a name that is overly associated with your personal identity. Please use nicknames that do not identify personal identification information in order to protect your privacy.
Payment information including but not limited to card number, billing address, etc. WILL NOT be provided to us through third party payment channels.
We commit NOT to sell or disclose user identification information to third parties for commercial purposes.
SEE MORE OF OUR PRIVACY POLICY
TapTap Platform Privacy Protection
II. CHAT ROOM AND SUPERVISION
CHAT ROOMS IN GAMES
Most of our games are family friendly, some of which are multiplayer online games such as Sausage Man, and will have chat rooms for players to enjoy social interaction. Chats are initiated by individual players and with options to depart, mute offensive conversations and report a problem at any moment. We encourage you to actively talk to your children about their game lives, and black out or report an issue once there are uncomfortable or unhealthy comments.
HOW TO REPORT AN ISSUE
- Blacklisting
> Click here for details
In the right side of the main interface of the game, click the Social icon.
Click Blacklisting.
Click Confirm.
In the blacklist, one can confirm the blacklisted players or remove people out of the list.
- Report an issue or a people
- Report teammates
- Report a player from the opposing team
> Click here for details
While you are out but still in the watching state:
Click Report at the bottom left.
Confirm the people or the issue you want to report and select a reason.
You can also report a teammate once finished a game:
Click Report at the bottom left.
Confirm the people or the issue you want to report and select a reason.
> Click here for details
After all the team members were out, while in the watching state, click Report at the bottom left.
Confirm the people or the issue you want to report and select a reason.
You don’t have to worry about your personal information being known by the person you reported. The report will be reviewed by a staff member and processed within 48 hours.
If you need further help, please contact us by email: Enquiry@xd.com. Please include detailed materials such as a description of the situation and screenshots of in-game conversations so that we can better handle the condition. Screenshots and other personal information will be properly held and we will not disclose any private content.
III. PAYMENTS AND REFUNDS
ARE XD GAMES FREE?
Currently, the games made by XD are free-to-play, and in-app purchases are applied for better gaming experience. Meanwhile, some XD-distributed independent games require payment in order to be downloaded. You can find all these XD games on TapTap. If you download games from other content providers (CPs) on TapTap, please pay attention to their relevant payment policies.
HOW TO MANAGE IN-APP-PURCHASE?
You can manage and restrict children’s game purchases through the following approaches:
- Remember to remove the payment information (e.g. credit card information) added on your child’s device after your purchase. Meanwhile, log-in consents from third-party payment services, such as PayPal, should be noted.
- Mobile settings to control In-App Purchase permissions are varied depending on what device you are using, check the following instructions:
How to control the permissions of Apple devices (e.g. iPhone / iPad)
How to control permissions of Android devices (e.g. Google Pixel / Samsung)
ARE MY BANK DETAILS SAFE?
We do not have access to your payment information because it is processed through a third-party payment service provider. Thereby, your information is secured by the third-party payment processors.
WHO IS PROCESSING MY PAYMENT?
TapTap has no authority to manage payments made through Apple Pay, PayPal, Alipay etc. You can inquire about the transaction at the third-party payment site where it was completed. Your payment details might be emailed to you as a bill.
I HAVE PAID BUT HAVE NOT YET RECEIVED MY PURCHASED PRODUCT, WHO TO CONTACT?
Whatever the purchase channel, the goods are generally immediately delivered to the account. If you have encountered any problems, please check with XD or the relevant purchasing channels.
contact us:
Complaint Email: Enquiry@xd.com
MY CHILD ACCIDENTLY MADE A PURCHASE. WHAT SHOULD I DO?
Generally speaking, there are no refunds for virtual game products. In case of special circumstances, please contact the relevant purchasing channel, XD does not have the authority to participate in the coordination process.
For games downloaded through the App Store, please contact Apple customer service for details.
For games downloaded through Google Play, please contact Google Customer Service for details.
For in-game purchases and payments through other third-party channels, please contact the relevant payment service provider.
HOW DO I VIEW THE GAMES I HAVE DOWNLOADED OR PURCHASED?
You can verify the relevant channel after you’ve queried and clarified the purchasing source.
- TapTap:
> Click here for details
Enter the app, click your avatar then click on Orders.
In the Orders page you can check all the games you have paid to download and the details of Gifts Sent and Gift Received.
- AppStore
> Click here for details
Enter AppStore and click on your avatar.
Click Account.
Click Purchase History.
You can see the payment details.
- GooglePlay
> Click here for details
Enter GooglePlay and click on your avatar.
Click Payment & Subscriptions.
Click Budget & history.
You can see the payment details.
If you have any further questions, please contact us:
Complaint Email: Enquiry@xd.com
HYPER LINKS TO THIRD PARTIES
If your issue regards third party platforms such as Apple, Google Play, PayPal, Razer Gold Wallet please contact them directly for further information.
HAPPY GAMES, NO FRAUD
RECEIVED A BILL WITHOUT MAKING ANY PURCHASE?
Be alert to the risk of having your account hacked! Please contact the billing provider and third party platforms. Please also contact us to confirm the existence and status of your purchases.
contact us:
Complaint Email: Enquiry@xd.com
MAKE A CHECKLIST
- Do I know my child’s game registration and game content?
- Do I tell my child to play in a reasonable amount of time and warn them about the dangers of addiction?
- Do I take an active interest in my child’s gaming habits?
- Do I know how to report and assist my child if I overhear hostile, toxic talks in the game?
LIST OF ‘GAME LANGUAGE’
Children often use abbreviations or slang when interacting with friends in games and it might be difficult for parents to understand. In order to better communicate with our children and to have a lovely family gaming memory, we strongly recommend parents to consult the online slang guide provided by Slangit.com in order to understand how children interact in the game.
We hope that our games will accompany you and your children to have a wonderful play time together in life.
